LensCrafters was the very first optical retailer to promise eyeglasses in about an hour. In fact, Lenscrafters has perfected a complete customer convenience by bringing an independent doctor of optometry, the optical laboratory and a wide selection of frames together under one roof.
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Today, LensCrafters is a leader in optical retailing, offering impeccable customer service, quality products and some of the biggest names in frames. Lenscrafters offers a 30-Day Unconditional Guarantee. You buy a pair of glasses at LensCrafters and then you think, “Maybe red’s not my color.” Or, you question, “Wow, should I have gotten the anti-reflective coating?” Or after wearing them for a while you realize, “These really aren’t going to be comfortable enough to wear every day.” Whatever your reason, if you don’t completely love your eyeglasses or prescription sunglasses, you can exchange or return them for a full refund at LensCrafters – no excuses, no explanations. That’s what the 30-Day Unconditional Guarantee is all about – giving you peace of mind with every pair.
So how does it work? Simple. Just return your eyeglasses – in their original condition – to LensCrafters within 30 days. You can exchange it for a new pair or refund your money. So why does Lenscrafter do this? Because they stand behind each and every pair of glasses. They also want to make sure you simply love them.
What does “Unconditional” really mean? The 30 days begins on the date you actually receive your eyeglasses.You can return or exchange your new eyewear as many times as needed within the 30-day time period. However, the 30 days does not start over with each return or exchange. If you exchange your purchase for a pair at a lower price, Lenscrafters will refund the price difference. If you exchange your purchase for a pair at a higher price, you’ll only pay the price difference. If your eyeglasses get broken, you can use the 1-Year Replacement Discount.
Free Adjustments: Lenscrafters doesn’t care where you got your glasses, they only care about making them fit. LensCrafters knows things happen to glasses. They get caught on sweaters, stretched out, life happens. If your glasses need adjusting, you’re probably not seeing everything as clearly and comfortably as you should be. So if your glasses aren’t fitting right, Lenscrafters will adjust them for free even if you didn’t buy them at LensCrafters. No questions asked. And if they’re dirty, they will be happy to give them a cleaning, free of charge. Because the world looks better smudge free. After all, seeing clearly is about more than a good prescription. It’s about a good pair of glasses. Find a store location near you.
More than 250 million adults and children worldwide suffer from poor vision because they don’t have access to eye exams and eyeglasses. LensCrafters is a proud member of OneSight. Founded in 1988 and inspired by LensCrafters, OneSight, a non-profit organization, is a family of charitable programs dedicated to improving vision for those in need through outreach, research and education. And through OneSight, Lenscrafters employees (along with doctors of optometry) hand-deliver eye care and eye wear worldwide through Global Eye Care Clinics and in the US through Regional Eye Care and Vision Van Clinics and through in-store programs.